Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") form a binding legal agreement between you ("you" or "User") and SnoozeSync LLC, a Virginia limited liability company ("SnoozeSync," "we," "us," or "our"), governing your use of the SnoozeSync application, the website at snoozesync.com, and all related products, content, and services (collectively, the "Service").

By creating an account, accessing the Service, or clicking "I agree" (or any similar acknowledgment), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are 18 or older. The Service is not intended for minors, and we do not knowingly collect information from individuals under 18.

2.2 Account Information

You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for safeguarding your password and for any activity under your account.

2.3 One Account Per Person

You may not maintain more than one account, share your account, or transfer your account to another person without our written consent.

3. Description of the Service

SnoozeSync is a wellness application that delivers educational content based on Cognitive Behavioral Therapy for Insomnia (CBT-I), a non-pharmacological approach to managing chronic insomnia. The Service includes:

• A structured 6-week CBT-I educational program
• An AI-powered Sleep Coach (powered by Google's Gemini AI service)
• A digital sleep diary and sleep efficiency tracker
• The proprietary SnoozeSync Sleep Severity Score (SSS) assessment
• A sleep restriction therapy calculator
• A library of relaxation and sleep hygiene audio resources
• Personalized lesson recommendations based on your progress

SnoozeSync is provided for informational and educational wellness purposes only. It is not a medical device, not a substitute for professional medical care, and does not establish a doctor-patient relationship.

4. Medical Disclaimer (Important)

4.1 No Doctor-Patient Relationship

Although SnoozeSync was designed by Eskender Beyene, MD, a board-certified Pulmonary, Critical Care, and Sleep Medicine physician, your use of the Service does not create a doctor-patient, therapist-patient, or any other professional clinical relationship between you and Dr. Beyene, SnoozeSync LLC, Washington Metro Sleep Institute, or any of their affiliates.

4.2 AI Coach Is Not a Clinician

The AI Sleep Coach uses artificial intelligence to provide general CBT-I-based educational responses. The AI is not a licensed healthcare provider, cannot diagnose conditions, cannot prescribe treatments, and may produce inaccurate or incomplete responses. Do not rely on the AI Coach in place of consultation with a qualified healthcare professional.

4.3 Always Consult Your Physician

You should consult with a licensed healthcare provider:

• Before beginning any sleep program, especially if you have existing medical conditions
• If you have or suspect any of the following: untreated obstructive sleep apnea, narcolepsy, restless legs syndrome, severe depression, bipolar disorder, epilepsy or seizure disorders, severe anxiety, or any other significant medical or psychiatric condition
• If you are pregnant, nursing, or attempting to conceive
• If you take medications that affect sleep or alertness
• If your sleep difficulties persist, worsen, or are accompanied by other symptoms
• Before discontinuing any prescribed sleep medication

4.4 Sleep Restriction Caution

Sleep restriction therapy, a component of CBT-I, can cause temporary increased daytime sleepiness during the first 1–2 weeks. Do not drive, operate heavy machinery, or perform other safety-sensitive tasks if you feel drowsy or impaired. If you have a profession requiring sustained alertness, consult your physician before starting sleep restriction.

4.5 Emergency Situations

SnoozeSync is not designed for emergencies. If you are experiencing a medical or psychiatric emergency — including thoughts of self-harm or suicide — call 911 (or your local emergency number), go to the nearest emergency room, or call or text the 988 Suicide and Crisis Lifeline.

5. Subscriptions, Pricing, and Billing

5.1 Subscription Plans

SnoozeSync is offered as an auto-renewing subscription with two pricing options:

• Monthly Plan: US$9.99 per month, billed monthly
• Annual Plan: US$99.00 per year, billed annually (a savings of approximately 17% compared to the monthly plan)

Pricing is in U.S. dollars unless otherwise displayed. Prices may vary by region or be adjusted with notice.

5.2 Payment Methods

Subscriptions can be purchased through:

• Apple App Store for iOS devices (Apple is the merchant of record; Apple's terms apply)
• Google Play for Android devices (Google is the merchant of record; Google's terms apply)
• Direct web subscription via Stripe at snoozesync.com (SnoozeSync LLC is the merchant of record)

5.3 Auto-Renewal

Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. By subscribing, you authorize the applicable payment processor to charge your payment method at the start of each renewal period.

5.4 Renewal Notification

For annual subscribers, we will send a reminder notice approximately 7 days before each renewal, as required by applicable law. For all subscribers, you can review your renewal date at any time through your account settings or the app store where you subscribed.

5.5 Price Changes

We may change subscription prices from time to time. If we increase the price of your existing subscription, we will notify you at least 30 days before the change takes effect, and you will have the opportunity to cancel before the new price applies.

5.6 Taxes

Prices do not include applicable taxes (sales tax, VAT, GST, etc.). Where required, taxes will be added to your order total at checkout.

6. Cancellation and Refund Policy

6.1 How to Cancel

You can cancel your subscription at any time:

• iOS subscribers: Manage and cancel through your Apple ID Subscription settings
• Android subscribers: Manage and cancel through your Google Play Account settings
• Web subscribers: Manage and cancel through the Stripe Customer Portal accessible in your account settings

Cancellation takes effect at the end of your current billing period. You will retain access to the Service for the remainder of the period you have paid for.

6.2 Refund Policy

6.3 Exceptions

The following exceptions apply to our no-refund policy:

• Refunds required by law: Where applicable consumer protection laws (such as those in some countries or U.S. states) require us to provide a refund.
• Apple and Google policies: Refunds for App Store and Google Play purchases are governed by Apple's and Google's respective refund policies. Contact Apple Support or Google Play Support for these refunds.
• Duplicate or unauthorized charges: If you were charged in error or for an unauthorized transaction, contact us within 60 days.

6.4 Effect of Cancellation

After cancellation:

• You will retain access to paid features until the end of your current billing period.
• Your data will be retained according to our Privacy Policy.
• You can reactivate your subscription at any time.

7. User Conduct and Acceptable Use

You agree not to:

• Use the Service in violation of any applicable law or regulation
• Share your account credentials or allow others to use your account
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Use automated tools (bots, scrapers, scripts) to access the Service without our written permission
• Attempt to circumvent paywalls, trial limits, or feature restrictions
• Submit false, misleading, or harmful content
• Interfere with or disrupt the Service, servers, or networks
• Use the Service to harass, harm, or impersonate others
• Use the Service to provide medical advice or services to third parties
• Resell, redistribute, or sublicense access to the Service
• Submit prompts or content to the AI Coach designed to produce harmful, illegal, or abusive output

We reserve the right to suspend or terminate your account for any violation, with or without notice.

8. Intellectual Property

8.1 Our Property

The Service, including all content, software, designs, text, audio, video, logos, trademarks, and educational materials, is owned by SnoozeSync LLC or our licensors and is protected by U.S. and international intellectual property laws. This includes:

• SnoozeSync™ — registered/pending trademark of SnoozeSync LLC
• Sleep Severity Score™ (SSS) — proprietary assessment instrument of SnoozeSync LLC
• The 6-week CBT-I program structure, lesson content, and educational materials
• The Service's user interface, design, and software

8.2 Limited License to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial use during the term of your subscription.

8.3 Restrictions

You may not copy, modify, distribute, sell, lease, or create derivative works from any part of the Service without our prior written consent. You may not use SnoozeSync content to train, develop, or operate any artificial intelligence or machine learning system.

9. User Content

9.1 Your Ownership

You retain ownership of any content you submit to the Service, including sleep diary entries, AI Coach messages, and feedback ("User Content").

9.2 License to Us

By submitting User Content, you grant SnoozeSync a worldwide, non-exclusive, royalty-free license to use, store, copy, and process your User Content solely as necessary to provide and improve the Service. This license:

• Does not include the right to sell or commercialize your User Content
• Does not include the right to use your User Content for advertising
• Ends when you delete your User Content or close your account, except for residual copies in backups (which are deleted on standard rotation) and aggregated, de-identified data used for product improvement

9.3 Your Representations

You represent that your User Content does not violate any law, infringe any third party's rights, or contain harmful, abusive, or illegal material.

10. Third-Party Services

The Service relies on or integrates with services from Apple, Google, Stripe, Google (Gemini AI), Netlify, Sentry, and others. Your use of these services is also subject to their respective terms and privacy policies, which we do not control. We are not responsible for the content, accuracy, or availability of third-party services.

Specifically, your use of the AI Sleep Coach feature involves transmission of certain data to Google's Gemini API for processing. See our Privacy Policy, Section 4 for details. By using the AI Coach, you also agree to Google's Gemini API Additional Terms.

11. Termination

11.1 By You

You may stop using the Service at any time and cancel your subscription as described in Section 6.

11.2 By Us

We may suspend or terminate your account, with or without notice, for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment
• Discontinuation of the Service (with at least 30 days' notice and a prorated refund of any unused portion of an annual subscription paid directly through us)

11.3 Effect of Termination

Upon termination, your right to use the Service ends immediately. Sections 4, 8, 12, 13, 14, 15, and 17 survive termination.

12. Disclaimers and Limitation of Liability

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless SnoozeSync LLC, its officers, directors, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your use or misuse of the Service; (c) your User Content; or (d) your violation of any law or third-party rights.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution First

Before filing any formal legal claim, you agree to first contact us at support@snoozesync.com with a description of the dispute. We will attempt in good faith to resolve the matter within 60 days.

14.2 Binding Arbitration

If informal resolution does not succeed, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in English in Fairfax County, Virginia, or by videoconference at the arbitrator's discretion. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

You and SnoozeSync agree that disputes will be resolved on an individual basis only. You waive your right to participate in any class action, collective action, or representative proceeding.

14.4 Exceptions

The arbitration requirement does not apply to: (a) small claims court actions, (b) claims for injunctive relief related to intellectual property, or (c) any claim where applicable law prohibits pre-dispute arbitration agreements.

14.5 Right to Opt Out

You may opt out of the arbitration agreement and class action waiver by sending written notice to support@snoozesync.com within 30 days of first agreeing to these Terms. Your notice must include your name, the email associated with your account, and a clear statement that you are opting out of arbitration.

15. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict of laws principles. For any matter not subject to arbitration, the exclusive jurisdiction and venue shall be the state and federal courts located in Fairfax County, Virginia, and you consent to the personal jurisdiction of those courts.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will:

• Update the "Last Updated" date at the top of this page
• For material changes, notify you by email or through a prominent notice in the Service at least 14 days before the changes take effect

Your continued use of the Service after the updated Terms take effect constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Service.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SnoozeSync regarding the Service and supersede all prior agreements.

17.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

17.5 Force Majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government action, pandemic, or failure of internet or telecommunications infrastructure.

17.6 Headings

Section headings are for convenience only and do not affect interpretation.

18. Contact

SnoozeSync™ and Sleep Severity Score™ are trademarks of SnoozeSync LLC, a Virginia limited liability company. SnoozeSync provides educational CBT-I content and is not a substitute for professional medical advice, diagnosis, or treatment.